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Welcome to Galaxa Nova AI

Galaxa Nova AI is an autonomous conversational commerce platform and enterprise WhatsApp marketing engine designed for fast-growing direct-to-consumer (D2C) brands. Unlike legacy support tools that require human call centers or shift workers to sit in an inbox all day, Nova acts as an autonomous sales associate and support specialist directly on your Shopify storefront and WhatsApp channel.

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Core Pillars of the Platform

24/7 Autonomous Sales Agent

Instant product Q&A, sizing advice, live Bluedart/Delhivery order tracking, and 1-tap checkout links with sub-second response times.

Anti-RTO Shield & COD Verification

Automated WhatsApp address verification and instant UPI pre-payment discounts that cut Return-to-Origin courier losses by up to 35%.

Targeted WhatsApp Broadcasts

Dynamic audience segmentation based on Shopify purchase history, pre-approved Meta templates, and transparent wholesale pricing.

Smart Retry Engine

Intelligent recovery for Meta frequency-capped messages (code 131049) with rolling backoff windows and honest delivery math.

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How Galaxa Nova is Engineered Differently

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1. Honest Recipient Denominator Accounting

Legacy broadcast platforms artificially inflate deliverability metrics by including undeliverable numbers in their calculation base. Nova strictly isolates:
  • Raw Uploads: Unsanitized phone numbers.
  • Effective Base: Numbers verified to exist on WhatsApp.
  • Delivered & Engaged: Verified delivered messages, read receipts, and inbound customer replies.
Honest Delivery Rate=Delivered MessagesTotal Sent−Not-on-WhatsApp Numbers\text{Honest Delivery Rate} = \frac{\text{Delivered Messages}}{\text{Total Sent} - \text{Not-on-WhatsApp Numbers}}

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2. Zero-Markup Wholesale Meta Pricing

Nova operates strictly as a Meta Tech Provider:
  • Raw Cost Pass-Through: Marketing templates are billed directly by Meta at published India wholesale rates (~₹0.7846/msg).
  • Zero Middleman Markup: Nova charges no margin or per-message surcharges on your customer conversations.
  • Merchant Spend-Cap Shield: Server-enforced monthly budget limits prevent accidental viral spikes from running up unexpected ad bills.

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3. Real 72-Hour Shopify GMV Attribution

Nova links every WhatsApp conversation, broadcast campaign, and cart recovery nudge to real Shopify order IDs, measuring true customer lifetime value and campaign return on ad spend (ROAS).

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Quick Navigation

Quickstart Guide

Connect Shopify & Meta in 5 minutes.

COD Verification

Cut RTO losses on Cash-on-Delivery.

Spend-Cap Shield

Protect your ad budget with hard limits.